1. Who these terms are with
This website, limesquared.com, and the services described on it are operated by Lime Software Ltd (“we”, “us”, “our”, “Lime”), trading as LimeSquared. These terms apply to your use of this website and to any consulting engagement you agree with us (“the Engagement”), together with our Privacy Policy and Cookie Policy.
By browsing this site or agreeing an Engagement, you accept these terms. Where we agree a separate written statement of work or letter of engagement with you, and its terms conflict with this page, the separately agreed document takes precedence.
2. Nature of the Engagement
An Engagement is a professional services engagement (analyst time, judgement and a written report), not the sale, licence or subscription of software. Depending on scope it may include Oracle Database, Oracle Fusion Middleware and database discovery work, and typically comprises:
- Agreeing scope and the most suitable data collection technique for your environment;
- Collection of data on your site, by your team or under your supervision, under your own change control;
- Our analysis and review of that data;
- A written report and a walkthrough of the findings, and, where applicable, supporting output from Oracle-verified tooling.
The LimeSquared tools we use are our own instruments for carrying out the work, in the same way an adviser uses their own working papers. They are not licensed to you, and you do not acquire any right to use them independently of an Engagement with us.
3. Scope and fees
Each Engagement is agreed on a scope and fee confirmed in writing (including by email) before work begins. If, once work is under way, the actual scope materially exceeds what was agreed, we will discuss this with you and agree any change in scope or fee before proceeding. Invoices are payable within 30 days of the invoice date unless otherwise agreed in writing, and we may charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.
4. Your responsibilities
To allow us to deliver the Engagement, you agree to:
- Carry out, or authorise and supervise, data collection within your own environment and change-control processes;
- Provide the resulting data to us in a timely manner;
- Give us accurate information about the scale and nature of your estate;
- Ensure you have the internal authority to commission the work on the estate in question.
We are not responsible for delays caused by your organisation’s own processes, or for issues arising from running collection outside the guidance we provide.
5. Confidentiality and data handling
Collection is designed so that estate data stays on your own site and under your access controls. Data reaches us only where you choose to share it for review. We treat any data, findings or information you share as confidential and will not disclose it to any third party, including Oracle, without your consent, except where required by law. We are happy to sign your NDA before work starts. We expect the same confidentiality from you for any non-public methodology, pricing or materials we share.
See our Privacy Policy for how we handle personal data specifically.
6. Intellectual property
Reports and deliverables prepared specifically for you as part of an Engagement are yours to use for your own internal purposes, including in discussions with Oracle or other third parties, once paid for in full. We retain ownership of our underlying methodology, tools, templates and pre-existing materials, including the LimeSquared tools. Nothing in an Engagement grants you a licence to use them independently.
7. What the report is, and isn’t
The report reflects our analysis of the data collected at the time, applied to Oracle’s published licensing rules as we understand them at that time. It is a professional opinion intended to inform your own decisions. It does not itself create or change your licensing position with Oracle, and we do not submit it to Oracle.
Oracle’s licensing rules, and the facts in your estate, can change after the date of the work. We do not warrant that the report remains accurate beyond the estate and rules in force when it was produced, and we are not engaged to monitor your estate on an ongoing basis unless separately agreed. Any work beyond the agreed scope (for example negotiation support or audit defence) is a separately scoped engagement.
8. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under the laws of England and Wales.
Subject to the above, our total liability to you arising out of or in connection with an Engagement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by you for that Engagement. We are not liable for any indirect or consequential loss, including loss of profit, business or opportunity, even where we have been advised such loss was possible. We are not liable for the consequences of decisions Oracle or any third party makes based on your own actions after receiving the report, or for changes Oracle makes to its licensing terms, pricing or audit practices after the report is delivered.
9. Cancellation
Either party may cancel an agreed Engagement before work begins by giving written notice. Once work has started, fees already incurred are payable, and we will act reasonably in agreeing any partial refund, taking into account the time already committed.
10. Website use
Content on this site reflects our understanding of Oracle’s published licensing terms at the time of writing and is provided for general information. It is not legal advice, and Oracle’s terms and practices can change. Unless otherwise stated, Lime Software Ltd and/or its licensors own the intellectual property in material on this site. You may view it for your own use, but must not republish, sell, rent, sub-license, reproduce or redistribute it without our written permission. You must not frame our pages in a way that alters their visual presentation without prior written approval.
11. Governing law
These terms, and any Engagement entered into under them, are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms or an Engagement is subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to these terms
We may update these terms from time to time; the “Last updated” date above shows the most recent revision. Changes do not apply retroactively to an Engagement already agreed in writing.
13. Contact us
Lime Software Ltd
Email: hello@lime-software.com
Phone: UK +44 161 920 6096 · USA 1 (800) 902-8115